Refund and Cancellation Policy

Last updated 2026-09.

DriveRock is operated by Vimobin Labs Pvt Ltd ("we", "the operator"). This policy explains how payments, cancellations and refunds work.

What you pay for

You add prepaid balance to your account wallet. The balance is used to pay for transfers and storage time as you use the service. Nothing is billed beyond the balance you choose to add, and there is no subscription that renews by itself.

Cancellation

There is nothing to cancel: you can stop using the service at any time and no further charges are made. Unused balance can be refunded as described below.

Refund of unused balance

• You can ask for a refund of unused wallet balance within 7 days of adding it.
• Balance already spent on a completed transfer or on storage time is not refundable, because the service has been delivered.
• If a transfer fails because of a fault on our side, the amount charged for it is returned to your wallet, or refunded on request.

Failed or duplicate payments

If a payment fails but money is debited from your bank account, card or UPI app, the payment gateway returns it to the original payment method automatically, usually within 5–7 business days. If you were charged twice for the same top-up, write to us and we will refund the duplicate.

How to request a refund

Email dev@driverock.io from your account address, with the payment ID and the amount. Approved refunds are made to the original payment method within 7 working days of approval. Your bank may take further time to show the credit.

Contact

Vimobin Labs Pvt Ltd · dev@driverock.io